VueZone Return Policy and Process
If you are not satisfied with your VueZone personal video network (the "Product") and you purchased directly from Avaak, you may return the Product after obtaining a Return Material Authorization ("RMA") during the 30 day period following your receipt of shipment. If the item is returned in accordance with our 30 Day Money Back Guarantee we will refund the purchase price paid. The refund will be made by crediting the account used to make the original purchase. If you purchased the Product from an authorized retailer or other 3rd party, you must return the product to that retailer under their return policies.
Returned Products must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the retail value of the Product (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to an increased restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our return policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee.
Shipping and handling charges are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Avaak.
The RMA number must be included with the returned Product. The Product must be received by Avaak within 14 days after issuance of the RMA. If you return Product to Avaak (a) without a RMA from Avaak, (b) beyond the 14 day RMA issuance period, or (c) without proper packaging, Avaak retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time. Please allow a minimum of 2 weeks for Avaak to credit the account used to make the original purchase.
To initiate a return, please submit a question indicating why you want to return the Product, and Avaak will assist you in obtaining an RMA and beginning the returns process.