Privacy Policy

VueZone's privacy policy covers the collection, retention and use of personal information that may be collected by Avaak anytime you interact with VueZone, such as when you visit my.VueZone.com or register your VueZone gateway, when you visit our www.VueZone.com website, when you purchase VueZone products and services, or when you call Avaak's sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Avaak, and we go to great lengths to protect it.

VueZone is a video and photo aggregator and sharing community that provides you with an easy way to view and share live and recorded clips and photos online. You do not need to be registered to view live public video or public photos on VueZone, however you must be a registered member of my.VueZone.com to share content or cameras with other users.

Why we collect personal information
Requesting and collecting your personal information helps us deliver a superior level of customer service. It enables us to give you convenient and efficient access to our products and services, creating the best customer experience possible. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, and other important VueZone product information that you might like to hear about.

You are always able to change your personal information and preferences by updating your my.VueZone.com Account at my.VueZone.com. You can also delete individual photos or videos that you have stored on my.VueZone.com.

Childrens privacy
Our services are not intended for use by children under the age of 13 and are not directed at such children.  Avaak does not knowingly collect information from children under the age of 13.

What information we collect
There are a number of situations in which we ask that you disclose personal information. Upon initial registration of your VueZone gateway, we may collect personal information relevant to the situation, such as your name, phone number, email address, and contact preferences; your credit card information, mailing address and information about the VueZone products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue may be collected when you purchase, upgrade or service a VueZone product.

The my.VueZone.com website allows you to create a "my.VueZone.com Account" based on your personal information. This service is required to use the web services that support your VueZone system. Upon registering your product, the system automatically creates a personal my.VueZone.com Account for you. The next time you register a new product, all you need to do is access your my.VueZone.com Account; the system looks up the information it needs to assist you. In addition, if you update the information associated with your my.VueZone.com Account it will be available for all your future transactions with Avaak.

Using your my.VueZone.com account you can choose to keep your cameras, photos and videos private so only you can access them, restrict access to a limited number of users, or make your cameras, photos and videos public for anyone to access.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

How to access and change your information
To access and change your information, log in to your my.VueZone.com account where you can see and change the personal information we have on file for you.  Once logged in, click on the 'My Account' link at the top of the page, make any changes and click the 'Save' button. You may also request deactivation of your account by contacting support via VueZone.com/support and "Ask a Question".

If you do not want to receive promotional emails, you can: (a) access  your my.VueZone.com Account  if you are a registered user and opt-out of communications; or (b), click the provided "unsubscribe" link in any email to unsubscribe. If you have more than one email address, you will need to specifically opt-out for each email address.

When we disclose your information
Avaak takes your privacy very seriously. Be assured that Avaak does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Avaak group who will safeguard it in accordance with Avaak's privacy policy. There are also times when it may be advantageous for Avaak to make certain personal information about you available to companies that perform work for Avaak to provide products and services to you on our behalf.  These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Avaak's policies. Without such information being made available, you would have difficulty purchasing our products, receiving customer service, giving us feedback on our products and services, or accessing certain services, offers, and content on the VueZone website.

When using your my.VueZone account, you can specify whether or not you want your cameras, photos and videos to be accessible to the public, accessible to a select few, or private (only you can access them with your my.VueZone and password).

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

In the event of a merger all data will be transferred to the new entity. In the event of Avaak, Inc. ceases operations, all personal data will be destroyed within 30 days.

How we protect your personal information
Avaak takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

VueZone use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a web browser that supports SSL encryption technology.

Integrity of your personal information
Avaak has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by periodically checking your my.VueZone.com Account at my.VueZone.com. And you can request a copy of your personal information and your product registration history by contacting us at the email address below.

Cookies and other technologies
As is standard practice on many corporate websites, VueZone's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular and the preferences of Avaak users. We also use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, information such as your age (for those over the age of 13, as you must be at least 13 years of age to sign up for VueZone) and reason to purchase VueZone helps us provide a more useful Personal Video Network experience. And your contact information and product serial numbers helps us register your products and provide you with customer service.

If, however, you prefer not to enable cookies, please note that certain features of the VueZone and my.VueZone.com websites will not be available once cookies are disabled.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track traffic patterns around the site and to gather demographic information about our user base as a whole. Avaak will not use the information collected to market directly to you without your consent.

In some of our email messages we use a "click-through URL" linked to content on the VueZone website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we're only sending messages that are of interest to our customers. We store all of this information in a secure database located in the United States.

Our company-wide commitment to your privacy
Avaak takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Avaak employees and strictly enforce privacy safeguards within the company. In addition, Avaak supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.

Avaak abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. You can learn more about the U.S. Department of Commerce Safe Harbor Program at www.export.gov/safeharbor.

Privacy questions
If you have questions or concerns about Avaak's Customer Privacy Policy or data processing, please contact us at via email at info@avaak.com or at
Avaak Privacy Office
Avaak, Inc.
6815 Flanders Dr., Suite 200
San Diego, CA 92121

Avaak may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.