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What's the best use of VueZone?


VueZone is the easiest and best way to see what's most important to you from anywhere. VueZone can be used to check in on your kids after school, keep tabs on your dog while you are working, or view that vacation home when you can't be there. There are as many Uses of VueZone as there are people!


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Does VueZone detect motion?


Yes, the 2nd generation VueZone system offers motion activated cameras. Adding these cameras to your system allows you to detect motion in their field of view, and send an email alert. Upon receipt of the alert, you can instantly view any of your cameras live! At your option, the alert can contain either a snapshot of the detected motion, or a 10 or 40 second video clip. Learn more.


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How many VueZone cameras can I add to my network?


Depending on the Service plan you choose, you can have up to 15 VueZone cameras per VueZone account. Each camera is uniquely addressable and shareable. You can set a different recording schedule by camera; you can share an individual camera or multiple cameras with different friends. However, you can only stream one camera at a time – you cannot view 2 or more cameras simultaneously. Looking to expand your VueZone network? Check out our store for additional cameras and accessory options and compare your service plan options here.


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Is VueZone a security device?


VueZone is not intended to be used as a security or surveillance device as the cameras only record video when being viewed, or if scheduled in advance. Continuous 24/7 streaming of video will quickly run down the camera battery and stop the stream. Use VueZone like you would your Smartphone - frequent and regular glimpses into your busy life from anywhere.


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How long will the VueZone camera batteries last?


A new battery should last 6 months with normal usage. Normal usage is defined as 5 minutes of viewing or recording a day. Depending on your specific usage battery life can vary widely. The VueZone personal video network is not intended to capture video 24/7 for later review. The cameras only operate when you are looking at them, or if you have a schedule video recording running. VueZone is meant to quickly check in on what's most important to you when you are not there!


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Can I place my VueZone cameras outdoors?


VueZone CB indoor cameras and VueZone CM motion-detection cameras can be placed outside for temporary use such as verifying a package delivery, watching your children, or keeping tabs on your pet while at work. If you intend on placing a VueZone camera outside for an extended period, you will want to place the camera in one of our outdoor shells. Learn more at the VueZone store.


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What is the range of the VueZone cameras?


VueZone cameras can transmit up to 300 feet (line of sight) back to the VueZone base station. However as with any wireless device, the actual range will vary widely, due to interior walls, overhead ceilings, metal obstructions, or other such factors. In general, your VueZone wireless network will have a wireless transmission range similar to common 802.11 wireless devices and should adequately cover most homes of less than 2500 sq feet. Larger homes will need either multiple VueZone base stations or the positioning of the base station in a center location in the home.


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What is VueZone service?


The VueZone Service allows you to view and manage your cameras remotely and is required to use the VueZone products. The plan you choose determines what functionality is available to you. All VueZone systems come with a limited time free trial of our Premier Service. If at the end of the trial period you choose not to renew your Premier service, your system will revert to VueZone Basic service, which includes limited functionality. Please view our VueZone service plans for more information.


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What are the differences between service plans?


Your available functionality is determined by your VueZone service plan. Certain functionality such as the number of cameras your system can support, the ability to record and save your recordings online, and other features vary depending on your choice of VueZone service plan. For current pricing and up to date information on the differences between VueZone service plans, please visit our VueZone service plans.


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What do the different service plans cost?


For current pricing and up to date information on the differences between VueZone service plans, please visit our VueZone service plans.


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Can the features or price of my service plan change?


Yes, from time to time the terms and conditions or price of a service plan can change but for paid service plans your terms at time of purchase will run through the end of your current pre-paid term. For current pricing and up to date information on the differences between VueZone service plans, please visit our VueZone service plans.


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How can I know my service plan and expiration date?


Current VueZone customers can see their current service plan and expiration when logged in to their account. You can upgrade at any time by selecting the 'Upgrade' option in your account.


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What is the service subscription cancellation policy?


NETGEAR offers a 30-day money back guarantee for any VueZone annual service plan purchase when purchased directly from NETGEAR. Monthly service plans are not refundable but you can request to cancel at the end of the current term. Please contact NETGEAR VueZone Support to initiate this process.


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Do you support my Smartphone?


We have created VueZone Mobile apps for iPhone and Android smartphones. Visit our VueZone for Mobile page to see if your specific model phone is supported and instructions on downloading the apps. VueZone Mobile Apps are available for all service plan levels. Please visit our VueZone service plans for more details.


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Are VueZone cameras completely wireless?


Yes. With VueZone, there are no annoying video cables or dangling power cords! Using a patented networking technology called Framemesh&trade, VueZone cameras stream video wirelessly to the VueZone base station, and their battery-operation eliminates the need for any power cords. Just place your cameras anywhere, go online, and view them! And move them at any time.


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Do I need a PC running at home to use VueZone?


No. The VueZone personal video network utilizes the VueZone base station to handle all network activity and internet communications. There is no software to load as all viewing is done via web browser or mobile app.


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What do I need to support the VueZone system?


To install the VueZone personal video network in your home, you will need an existing broadband Internet connection (typically via cable/DSL) with an open port on your home router. VueZone supports most all the major browsers on PCs and Macs and smartphones.


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Are the VueZone cameras easy to install?


Yes. Installing a VueZone camera is quick and easy. Use the included peel-and-stick mount to place the camera anywhere. Click the sync button on the base station and turn on the camera. And then go to your private my.VueZone.com account - your new cameras will already be up and ready for viewing.


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Do I need to install software?


No. You do not need to install any software on your PC to operate the VueZone personal video network. Our system is completely web-based. All you need is a browser on a PC or Mac, or a smartphone, to access your my.VueZone.com account and manage your cameras.


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Do the VueZone cameras support Pan and Zoom?


Yes, the cameras allow you to digitally zoom in up to 4x the original view, depending on the initial selected resolution. In any image being actively viewed, you simply pan a small window within that image to select a new view, and then select a zoom level. The camera refreshes with the selected frame expanded at the full resolution available. Some advanced features require a paid service plan - compare service plans here.


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Can I plug-in or recharge the VueZone cameras?


No. VueZone cameras are battery-powered and do not have the option to be plugged directly into an electrical outlet. The cameras use a common CR123 Lithium photo battery which is not rechargeable. These batteries are available in most retail stores.


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Will VueZone cameras work in low-light?


The VueZone cameras have a Low Light setting to enhance the video image when you view and record in low light environments. The cameras require the light of at least a 40 Watt bulb to capture quality video.


VueZone cameras are not night-vision cameras. However, if used in combination with motion-activated lights, VueZone motion-activated cameras may provide an effective nighttime solution. If placing a VueZone camera outside, remember to keep it under an eve or in a protected place. VueZone cameras are not designed to withstand rain or inclement weather.


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Does VueZone support audio?


No, VueZone cameras do not offer audio.


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Which PC browsers are supported?


Internet Explorer 7.0 or above, Firefox 3.0 or above, Chrome 10.0 or above and Safari 3.0 or above along with Adobe Flash v10.1 or above are supported.


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How much recorded video can I store online?


Your online storage limit is determined by your service plan. All paid service plans come with some storage for any recorded videos or snapshots. The free Basic plan does not allow any recording, nor does it have any storage. Please visit our VueZone service plans for more details.


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Where can I buy VueZone?


You can purchase your own VueZone home monitoring system from one of our retailers. See where to buy here.


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What comes with the VueZone system?


The VueZone personal video network comes with all the components necessary for a quick and easy install. All systems come with a VueZone base station, which is required to connect the system to the internet. Depending on the configuration you choose, each system also will include 1 or 2 cameras, along with the necessary wall mounts, batteries, and other accessories to get you up and running immediately. VueZone system options are described in detail on VueZone.com.


With each system, you receive a free 30-day trial of our Premier Service. If at the end of the trial, you choose not to renew to Premier Service you will revert to our free Basic service with limited functionality. For the advantages of our Premier Service, compare all VueZone service plans here.


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What is the warranty?


Your VueZone hardware comes with a 12 month limited warranty. For more details view our warranty policy.


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What is the return policy?


If you purchased the Product from an authorized retailer or other 3rd party, you must return the product to that retailer under their return policies.


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How will you support my VueZone system?


We are here if you need help. To find detailed support information and answers to the most common questions, please visit our support page.


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Who can access my VueZone cameras?


You are the only one who has access to your cameras. You account is password protected, and you can change your password at anytime.


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Can I store my own video?


Yes, you always have the option to download your recorded photos and videos to your own computer and permanently delete them from the online service. Ability to record, view recordings and online storage require a paid service plan - compare service plans here.


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Is VueZone secure?


Yes. The VueZone system protects your privacy two ways. First, by locking each of your VueZone cameras uniquely to your VueZone base station, and then by encrypting every video stream back to the VueZone base station. All VueZone passwords are encrypted.


For more information, please refer to our Privacy Policy.